LAST UPDATED:
Refund Policy
Effective Date: 10/20/2026
We want every Pendulum Live Event to be a great experience. Please read this policy before buying tickets.
1. All Sales Are Final
Ticket sales are final and non-refundable, except in the situations listed below. We can’t offer refunds if you can’t attend, change your plans, miss the Event, or are turned away for breaking our Terms of Service or venue rules.
2. Canceled Events
If we cancel an Event and don’t reschedule it:
You’ll automatically get a refund of the ticket price but not service and processing fees.
The refund goes back to your original payment method within [7–10] business days of the cancellation announcement. Your bank may take extra time to post it.
You don’t need to do anything. We’ll email you when the refund is processed.
3. Postponed or Rescheduled Events
If an Event moves to a new date, time, or venue:
Your ticket is automatically valid for the new date.
If you can’t attend the new date, you can request a refund within [14] days of the reschedule announcement by emailing admin@pendulum.live with your order number; if this was not purchased on pendulum.live, proceed to the website you purchased the ticket from to request a refund.
After that window closes, tickets are non-refundable.
4. Changes That Don’t Qualify for a Refund
Changes to the lineup, performers, set times, or opening acts
Minor changes to the schedule or venue layout
Weather delays, or an Event cut short after it starts because of weather, emergencies, or other causes outside our control.
5. Fees
Service and processing fees are non-refundable.
6. Duplicate or Incorrect Charges
If you were charged twice or charged the wrong amount, contact us within [30] days at admin@pendulum.live and we’ll fix it.
8. Chargebacks
Please contact us before disputing a charge with your bank. We’ll try to resolve the issue quickly. Tickets tied to a disputed charge may be canceled while the dispute is reviewed.
9. Tickets From Other Sellers
We can only refund tickets bought directly from us at pendulum.live. Tickets bought from resellers or third-party sites are not eligible.
10. How to Request a Refund
Email admin@pendulum.live with:
Your full name
Your order number
The Event name and date
The reason for your request
We’ll respond within [3–5] business days.